BPA improves online services by streamlining processes that require many steps and often many pages today, converting them into a seamless experience that ties disparate back-end systems together into a single client application to improve output and efficiency, reducing effort and expense, and virtually eliminating errors that get introduced when moving between systems, ultimately simplifying complex user experiences to improve operational efficiencies.
Data visualization is a key component of these processes, and to that end we provide the ability to analyze and comprehend data to recognize trends or opportunities for improvement or optimization of processes. Consolidating data from disparate systems and providing charting, graphing, and a unique drill-down capability delivers on the promise of real-time dashboards to executive reporting systems within a secure, standards-based environment.
We are all working hard to reduce the carbon footprint of our organizations. One of the key ways that we can make a real difference is by converting our burdensome processes and paper documents and forms to electronic processes and outputs.
From monthly account statements to unscheduled letters and notices, this group of solutions provides a centralized way to automate the generation of various types of correspondence while helping to ensure the integrity, authenticity, and confidentiality of personal information. As a result, our customers are able to make personal connections with customers while building their trust in electronic documents and online offerings. Today, designers create branded templates for all manner of potential correspondence — account statements, trade confirmations, new customer welcome kits, claim forms, policy updates, marketing, prospectuses, promotions — now all managed in a repository. Subject matter experts create and upload the necessary content, such as product or policy details, forms and legal disclaimers.
Then automation enabled through defined business rules drive what content pieces are used for specific communications and control the content that must be present for a variety of reasons, compliance included, based on the template selected. Finally we satisfy the archiving and auditing needs where correspondence is converted into searchable documents and metadata, and security features help ensure confidentiality and integrity throughout the process.
IMP Solutions has adopted and enhanced a model for our core government technology and business activity – GreenForms – that applies to complementing processes within any organization called the Forms Maturity Model (FMM) which also informs our best practices approach to the design, development and deployment of these projects. The goal of the approach is to eliminate the need to print any forms at any point in the business process; thereby eliminating the need for printing to paper, moving the paper forms from one person to another via courier and reducing unnecessary delays in the business process.
As part of the IMP Solutions Professional Service offering we will focus on three specific areas of the FMM, Forms Discovery, and Forms Conversion and eForms-based Business Process automation. The IMP Solutions services objective is to expand beyond these portions of the FMM as technicians and technologists are trained and gain experience in the delivery of eForms strategies.
The World Commission on Environment and Development defines the term sustainable development as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Every day, we are challenged to think about how we can continue to move forward without harming our environment, keeping it healthy for future generations. Information and communication technology (ICT) is experiencing a revolution. Digitization or “Greening ICT” for information collection, exchange and storage is an accelerating trend.
Adopting an eForms strategy has numerous benefits, from efficiency gains and cost savings to easier interaction with anyone who communicates with your organization. Every paper form that is converted to electronic directly impacts the environment in a positive and powerful way. By its very nature, forms conversion is an environmentally friendly industry.
Adobe has revolutionized the way that people deal with forms. Portable Document Format (PDF) and Acrobat have solved numerous problems for organizations in design, print, review, security, audit trails and publishing. Environmentally speaking, Acrobat and PDF have helped reduce paper use by giving people the ability to create and send electronic documents via email, with assigned security polices and tracking built in. No longer is it necessary to print even sensitive documents.
Business travel is a major expense and leading cause of greenhouse gas emissions. eForms implementations require a certain amount of face to face meetings with participating organizations. By using innovative and widely adopted technologies like Adobe Acrobat Connect™, we can significantly reduce the amount of travel required and facilitate collaboration and information exchange through online channels. This significantly reduces our environmental impact while still allowing important face-to-face connections with colleagues and clients that are critical to the success of the implementation. For more information on our GreenForms initiatives, research and development or related technologies, contact IMP Solutions today. Or, to learn more about our GreenFORMS offering and how we see this integrating to BPM across the enterprise or organization, you should download our comprehensive vision paper.