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Business Process Management

Business Process Management

If you’re like most businesses today, you need to do more with less effort, and reduce errors while meeting increasingly higher customer expectations. Processes that result in duplication of effort, siloed data, or require manual intervention won’t get you there. You need a holistic approach that brings together all aspects of your organization—including your customers.

That’s business process optimization.

At IMP Solutions, we will:

  • Start by understanding your business’s goals
  • Analyze your processes based on desired outcomes and customer experience
  • Design a customized solution that grows with your business
  • Provide training and ongoing support

Talk to us today about how we can optimize your processes, improve the quality of your service, and start saving you time, effort, and money.

Transforming the business of government

For over four decades, IMP Group and, more recently, IMP Solutions have been helping government clients in Canada and the U.S. improve citizen services and increase operational efficiencies. Citizens in the digital era expect their experience with government to be similar to those they encounter when engaging with the world’s best brands. We have worked with defense and intelligence, health and human services, border and citizenship control and transportation to develop agile, secure and mobile solutions that address both current and emerging priorities. Think what we could do for your business. Call us today.

Service Offerings

Customer Engagement

You need to provide your customers with an engagement experience that is easy to use, and works the way they want it to. Plus you need to manage and measure the information, content, and experience you’re delivering. Talk to us about how we can optimize your customer engagement process so it provides you and your customers with maximum value.

Adobe Marketing Cloud

Get all your marketing solutions working together and informing each other with Adobe Marketing Cloud.

  • Combine data across solutions and third-party data sources, such as CRM, POS, email, and survey, to create a single view of the customer.

  • Deliver personalized customer experiences across all channels and on any device.

  • Use predictive analytics to stay a step ahead of customer’s wants and needs.

  • Access all your solutions from one centralized platform and collaborate across teams with the interface.

  • Accurately forecast and continually optimize your paid digital marketing mix.

  • Manage, deploy, track, and monetize social programs.

  • Store, assemble, and distribute digital assets to deliver high-quality brand, campaign, and content experiences.

  • Integrate with more than 200 partners in 20+ countries, covering the entire marketing ecosystem.

  • Easily add, alter, and deploy marketing tags on your website, resulting in consistent page.

Talk to us today about how we can get Adobe Marketing Cloud working for you.

 

Dynamic Case Management

The challenge with many case management scenarios is that they have unstructured, people-centric processes or are ad hoc, as opposed to process management scenarios that involve structured, repeatable actions. Dynamic Case Management (DCM) focuses on organizing the information so that the people involved can collaborate and make decisions more efficiently. Talk to us today about how we can improve your case management.

Custom Solutions

Tailor-made solutions from all our key offerings.

IMP Solutions Aerospace and Defence
With a focus on Technology-based solutions, IMP Solutions is the leader!
Working closely with COTS providers and Custom Solutions, IMP Solutions works with our customers to ensure maximum efficiency while deployed or at home.

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Speak to someone in Business Process Management

Kent Ellefsen
Business Development Manager

Phone:  (902) 482-1623
Email: kent.ellefsen@impsolutions.com