Questions, answered

Managed IT services means outsourcing your day-to-day IT operations to a dedicated team of certified professionals. Instead of waiting for something to break, you get proactive monitoring, maintenance, and support that keeps your business running smoothly.

At IMP Solutions, our managed services include:

• End-user support and help desk with a single point of contact for your team
• Network monitoring and management
• Server, compute, and storage management
• Cloud management and reporting
• Security as a Service
• Security and patch management
• Backup as a Service with off-site and cloud-based storage
• Infrastructure assessments and software upgrades

Whether you need full IT outsourcing or support for a specific part of your environment, we tailor the scope to what your business actually needs.

Break/fix support is reactive. You call someone when something goes wrong, pay for the repair, and hope it does not happen again. Managed IT services are proactive. Your provider monitors your systems continuously, patches vulnerabilities before they become problems, and resolves most issues before you even notice them.

For most small and mid-sized businesses in Atlantic Canada, the shift from break/fix to managed services means fewer outages, lower long-term costs, and a team that understands your environment deeply rather than starting from scratch every time something breaks.

Managed IT pricing varies based on several factors: the number of users and devices you have, the complexity of your environment (cloud, on-premise, or hybrid), the level of support coverage you need (business hours vs. 24/7), and which services are included in your plan.

Most providers, including IMP Solutions, offer customised pricing based on a scoped assessment of your environment rather than a one-size-fits-all rate. The best first step is an infrastructure assessment, which gives both sides a clear picture of your current state and what ongoing support would look like.

Contact our team to start that conversation.

You do not have to choose one or the other. Many of our clients have internal IT staff who handle strategic initiatives and projects, while IMP Solutions manages the day-to-day operational workload including help desk tickets, monitoring, patching, and vendor escalations.

This co-managed model lets your internal team focus on higher-value work while we handle the volume. It is a common arrangement for growing businesses in Atlantic Canada that have outgrown a single IT generalist but are not ready to build a full in-house team.

End-user support means your employees have a single point of contact when they have an IT issue, whether it is a laptop that will not connect, a software problem, or a password reset.

Our team handles ticket triage, prioritisation, resolution, and escalation using structured processes that consistently earn high Net Promoter Scores from clients like McInnes Cooper and PharmaChoice.

In practice, it means your staff spend less time waiting for IT help and more time doing their actual jobs.

Security as a Service delivers cloud-based cybersecurity protection on a subscription model rather than requiring you to purchase and manage security hardware and software yourself. It typically includes threat monitoring, vulnerability management, and cyber insurance support.

For small and mid-sized businesses in Nova Scotia and Atlantic Canada, SECaaS is often the most cost-effective way to maintain enterprise-grade security without the overhead of an in-house security team. Given the rising frequency of ransomware attacks targeting regional businesses, it has become less of a nice-to-have and more of a baseline expectation.

An infrastructure assessment is a review of your current IT environment including hardware, software, network, cloud workloads, and security posture. It identifies gaps between where you are today and where you need to be, and produces documentation your managed services provider uses to support your environment effectively.

At IMP Solutions, we conduct infrastructure assessments as part of our onboarding process. It protects both sides: you get a clear picture of your environment, and we can give you an accurate scope of work and pricing. If you are evaluating managed IT providers in Atlantic Canada, any reputable provider should offer this before quoting.

IMP Solutions is headquartered in Halifax, Nova Scotia, with offices in Toronto and a service footprint across Atlantic Canada including Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, and Ontario.

We provide managed services, cloud services, cybersecurity, and professional consulting to clients across the region, with field support capabilities for on-site needs beyond remote troubleshooting.

A few signs it is time to make the move:

• Your internal team is spending more time on day-to-day IT issues than on strategic work
• You have experienced unexpected downtime or outages that affected operations
• You are growing and your current IT setup is not scaling with you
• You are moving to the cloud or hybrid infrastructure and need ongoing management
• You have had a security incident or you are concerned about your current security posture

If any of these sound familiar, an infrastructure assessment is the right starting point. It takes the guesswork out of the decision.