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Managed IT Services

Managed IT Services

Your size or industry sector doesn’t reduce your need for time-saving, high performance technology. Yet which small to mid-sized Atlantic Canadian business has the time, money, and resources to manage a full-fledged IT department? No worries! We’ll manage it for you!

With IMP Solutions, you can focus 100% on your core business and we’ll focus on keeping your IT running reliably. Talk to us today to find out how you can improve your overall performance, support, and security all for one fixed monthly fee. You get:

  • Reduced IT costs while yielding improved performance over in-house IT
  • 24x7x365 IT support and IT change management covers invaluable IT assets while you sleep
  • Peace of mind through guaranteed service level agreements
  • Compliance with changing federal and industry regulations
  • On-site services for complicated and timely repairs

Benefits of Managed IT Services

Support that Never Sleeps

Unlike in-house IT resources that take vacation, sick days, weekends, etc., support from IMP Solutions is always on, always watching, always available, 24x7x365.

Proactive Systems Management

Our advanced proactive management systems enable us to detect and resolve your IT issues before they have a chance to become problems, giving you continuous IT performance and reliability. We strive to stay ahead of issues instead of reacting after the fact.

Systems Monitoring and Alerting

Our advanced technology watches your IT system 24x7 for outages, capacity thresholds being exceeded, and other issues, then sends an alert to our technical support people so we know to respond. It saves you making the call for support, and enhances your productivity too.

Live IT HelpDesk Support

When you need support, an experienced technical specialist is just a minute away. Call our toll-free number, send an email, or use our customized online support portal for 24x7 service.

On-site Technical Support

Not all issues can be resolved remotely. When that happens, our technical specialists are available 24x7 for onsite hardware support. One call takes care of it all, because our team is warranty certified on most major IT vendor products.

Your Trusted IT Advisor

Worried that outsourcing your IT may mean you can’t customize your system to meet your business’s strategic goals? With IMP Solutions, you’ll have an IT Advisor who will meet with you regularly, get to know your business, and provide guidance on what IT solutions will help you meet your goals and accommodate growth.

Detailed Monthly Performance Reports

Every month you’ll receive a report detailing how your systems have performed, how many incidents and support tickets were logged and, most importantly, how the IMP Solutions support team performed in resolving those issues according to your guaranteed service level agreement. This gives you a clear understanding of the value you are receiving from your partnership with IMP Solutions.

Guaranteed Service Level Commitments

You will receive a guaranteed level of service that includes incident response and resolution times, support call answer times, incident escalation process and timelines, and more. We promise, we deliver, and we prove it.

Fixed Monthly Fees

Nobody needs a surprise bill. Budgeting is easy with Managed IT services from IMP Solutions because we provide a fixed monthly fee. Most clients find they save 15% or more on the cost of having an in-house IT department.

Monthly Contract Terms

Stress-free IT management from IMP Solutions is also free from long-term commitments! You can cancel or modify your contract with only a 30-day notice. That means we have to earn your business every month—we never take your business for granted.

Custom Solutions

Tailor-made solutions from all our key offerings.

IMP Solutions Aerospace and Defence
With a focus on Technology-based solutions, IMP Solutions is the leader!
Working closely with COTS providers and Custom Solutions, IMP Solutions works with our customers to ensure maximum efficiency while deployed or at home.

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Speak to a Managed IT Services expert

Kent Ellefsen

Phone: (902) 482-1623
Email: Kent.Ellefsen@
impsolutions.com

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What’s new in Managed IT Services

IMP Solutions presents to members of the Moncton Chamber of Commerce