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Microsoft Office 365 Customer Immersion Experience: What It Is and Why You Need It

By admin on August 16th 2016

Imagine you’re buying a new car. Do you simply take the dealer’s word about superior performance and state-of-the-art features? Or do you test-drive the car on the open road? Getting behind the wheel gives the answers you need about how a vehicle handles. The same goes for secure cloud services like the Microsoft Office 365 suite. One clear-cut way to get the best demo experience is to request your own Microsoft Office 365 Customer Immersion Experience from a managed service provider.   

What Is a Microsoft Office 365 Customer Immersion Experience?

The Microsoft Office 365 Customer Immersion Experience (CIE) is an ordinary demo like an Aston Martin DB11 is just an ordinary car. For starters, CIE participants are under the direct guidance of certified Microsoft professionals. Microsoft has a clear certification process to ensure their brand’s integrity. Any managed service provider who gets the seal of approval is one you can trust.

Inside of the CIE session, participants are guided through aspects of Microsoft Office 365 which apply to their own daily operations. This is not a standardized recitation of product features and functionality. Participants are steering the direction of the Microsoft Office 365 Customer Immersion Experience as much as the CIE session coordinator. Business leaders can explore what the productivity tools in the Microsoft cloud services have to offer.

Beyond the traditional suite of tools (Word, Excel, PowerPoint, etc.), a CIE session can emphasize the capabilities of the newer tools to the Microsoft family. Office 365 features that your team might have otherwise explored haphazardly or not at all can be checked out without fear:

  • Yammer: You can test out Microsoft’s messenger style communication, seeing the advantage of being able to send open or confidential messages as needed.
  • PowerBI: You can learn how to transform your internal data into insightful visuals that can aid presentations and guide business strategies.
  • Delve: You can find out ways to connect business content through OneDrive, SharePoint, Exchange, and Yammer, giving unexpected insight that you might not have encountered otherwise.

That is just the tip of the iceberg. Microsoft is regularly adding more tools and expanding upon existing ones, so a Customer Immersion Experience can truly highlight the latest innovations.

Why Do You Need a Customer Immersion Experience?

Because the Microsoft Office 365 Customer Immersion Experience is more of a workshop than a presentation, participating businesses get more than a one-size-fits-all tutorial. No one is playing the part of Geppetto and stringing you along to products they need to sell. Exploration and questions are encouraged. Plus, your CIE leaders will have done their homework into what tools actually matter to your business.

Another great advantage is that this is a low pressure sell zone. The whole process is treated like a fun and approachable way for organizations to dig in deep to one of the best enterprise productivity suites on the market. Best of all, no additional tools need to be brought to the Customer Immersion Experience.

Requesting a Microsoft Office 365 Customer Immersion Experience

The best part of a Customer Immersion Experience is that even the sessions themselves can be flexible. It can be face-to-face or a remote session, depending on your schedule. Either way, the right managed service provider will be able to guide you through the process at the same level as a Microsoft employee (and with a much easier scheduling process).

As a certified Microsoft partner, IMP Solutions is well-versed in running an enlightening and fun CIE session. We determine which features matter most to your unique business and help you explore what makes those aspects of Microsoft Office 365 game-changers. Request your Microsoft Office 365 Customer Immersion Experience today.