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IMP Solutions Achieves Record Setting Customer Satisfaction Scores

By admin on May 01st 2015

As part of the service delivery process, IMP Solutions sends customer satisfaction surveys randomly to customer employees that open support tickets. Based on this feedback, the IMP Solutions management team is able to implement a continuous improvement program in service delivery. As of June, 2015, the IMP Solutions helpdesk team has achieved a record high customer satisfaction score with a rating of 4.89/5.0!