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Technical Services

You can’t afford to lose precious time because your computer or print devices are down. IMP Solutions Technical Services responds to your needs and gets you up and running again ASAP with onsite solutions and repairs.

Eliminate the need to have a different service supplier for each device, enjoy the simplicity of having a single point of contact, available to meet your business needs and timelines.

  • Pay only when the service is used (break/fix) or choose an ongoing managed contract.
  • Services available where your company is located.
  • Dedicated Technical Service Desk available around the clock to support your business.
  • Client portal allows rapid creation of incidents and ongoing monitoring and tracking.
  • Certified for all major manufacturer desktop, laptop, and standard and multi-function printers.
  • Service that meets the most stringent service level requirements.
  • Warranty and non-warranty service. We’ll manage the claim for you.
  • Server hardware install and maintenance also available.

Your technology hardware is in safe hands with IMP Solutions Technical Services. We have a proven track record of delivering expert service for everything from individual devices to complete IT infrastructure — just ask the Nova Scotia Government, the Nova Scotia Health Authority, and School Boards.

Technical Services

Services

Maintenance and Technical Break-Fix Services

IMP Solutions Technical Services understands that our Customers business processes and continuity depend on a reliable IT infrastructure. Unscheduled downtime can prove extremely costly and damaging to a company’s reputation.

IMP Solutions Technical Services has a proven track record in delivering technical and maintenance services for individual devices as well as complete IT infrastructure. Our team has the capability and capacity to deliver onsite support services to keep your systems and devices operational wherever you are located. We have one of the largest networks of technicians in the Maritimes and beyond, and can provide service to meet the most stringent service level requirements. We are certified for all major manufacturers that your organization utilizes.

Accessible Service

We’re open for business when you are. Phone, email, or use our easy online Customer Portal to activate a service call. The portal gives you a central hub for information and status from the moment you call to service completion.

Reporting Services

Rest assured your service level requirements are being met with regular reported feedback.

Deployment Services

Do you need to do a large-scale technology installation, ensuring that all hardware is ready to go and will integrate into your current environment? We can do that. We will source the right equipment, configure it with the operating system, applications, and settings you need, image that to as many devices as necessary, asset tag, and install the entire fleet with minimal interruptions. Plus we’ll provide ongoing management.

Examples:

  • Halifax Library – we configured, imaged and deployed all touchscreen technology, desktop and laptop devices to the new library.

  • NS Managed Print – we are currently supporting the transition of NS Government, Health and Education, including all health districts and school boards to a managed print models in all areas of NS.

Customized Service

Choose from standardized service or one individually customized for your needs.

Custom Solutions

Tailor-made solutions from all our key offerings.

IMP Solutions Aerospace and Defence
With a focus on Technology-based solutions, IMP Solutions is the leader!
Working closely with COTS providers and Custom Solutions, IMP Solutions works with our customers to ensure maximum efficiency while deployed or at home.

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Speak to someone in Technical Services

Stuart Frith
Director of Professional and Technical Services

Phone: (902) 406-3677
Email: Stuart.Frith@
impsolutions.com

Paul Bishop
Manager, Technical Services

Phone: (902) 406-3672
Email: Paul.Bishop@
impsolutions.com

Partners

Dell EMC
HP
HP Enterprise
Lenovo
Lexmark
Panasonic
Toshiba
Xerox

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Accreditations

CompTIA (A+, Server+, Network+),

Current manufacturer certifications and accreditations for:

Desktops and Laptops

  • HP
  • Dell
  • Toshiba
  • Panasonic
  • Lenovo

Standard and Multi-function Printers:

  • HP, Lexmark and Xerox devices.